Refund and Returns Policy

Overview We sincerely hope that you are delighted with your purchase from Atahome. However, if, for any reason, you find that your purchase isn't suitable for you, we offer a hassle-free return policy that allows you to return unwanted items within 30 days of delivery. Returned items must: Be in their original, unused

Overview

We sincerely hope that you are delighted with your purchase from Atahome. However, if, for any reason, you find that your purchase isn't suitable for you, we offer a hassle-free return policy that allows you to return unwanted items within 30 days of delivery.

Returned items must:

  1. Be in their original, unused condition, with all packaging and tags intact.
  2. Remain unwashed and unworn, ensuring they are in a saleable condition.

    Return Delivery Charges:

    Unless the goods were faulty, please note that you will be responsible for covering the return delivery charges.

    Entitlement to a Refund:

    You are eligible for a refund under the following conditions:

    1. You must notify us of your decision to cancel and return the goods within 30 days of receiving them, using a tracked shipping service.
    2. You will be refunded within 3 working days after we receive the goods back.

      How to Return an Item:

      1. Carefully re-package the items you wish to return.
      2. Don't forget to include the following details:
          • Your name
          • The order/invoice number

          Please feel free to contact our customer support team if you have any questions or need further assistance with the return process. We are here to ensure your experience with Atahome is as smooth and satisfactory as possible.

          All returns should be sent to:

          Ata Home Ltd.

          22 Moorside Business Park

          Moorside, Colchester

          CO1 2ZF

           Responsibility for Return Costs:

          Please be aware that you are responsible for covering the postage and packaging costs associated with your return, except in cases where an item is faulty or if you received it in error.

          We strongly recommend that you obtain a certificate of posting and use a tracked delivery service when returning items. In the event that the items do not reach us, having these records will enable you to claim compensation. Please note that we cannot provide refunds or replacements for items that do not make it to our return center.

          Faulty Item Replacement:

          If you encounter a fault with your purchased item, kindly reach out to us, and we will be delighted to assist you. Please refrain from returning the faulty item to us until we have been in contact with you to facilitate the process.

          Contact Us:

          If you have any questions or concerns regarding our refund and returns policy, please do not hesitate to get in touch with us at the following email address:

          Email: atahomeltd@gmail.com

          At Atahome, we are dedicated to ensuring your satisfaction, and our customer support team is available to help address any issues or inquiries you may have. Your shopping experience is important to us, and we are committed to making it as smooth and pleasant as possible.